Mechanical, electronic components and Fiber Laser Source: 2 years against manufacturing defects. Parts and components damaged due to improper usage and operation of the equipment are not covered under warranty. The complete warranty shall be available once the customer has accepted and received the training program and the purchase agreements are signed by the customer.
6 months against manufacturing defects. Laser optical components, like focus lens are considered consumables and are therefore not covered during the warranty period.
In order to ensure the customer experience, the best performance of the equipment and the complete warranty policy of our company, we urge following the instructions on the Safety Notice in the Operation Manual and follow the instructions of our technician on the installation of the laser machine. Failure to do so may render the warranty null and void.
Installation and Training: Technical support is offered via telephone, e-mail and other means. Installation and Training will be on-site. 18 hours of training (3 days of 6 hours) in the Installation Maintenance & Operation of the Laser Machine.
For any additional questions please do not hesitate to take contact us. We will do our best to provide any support.
